QuickBooks customer service If you recently suddenly met a wierd quick Books error, specifically Error Code 3371 “Quickbooks couldn’t load license data. this could be caused by a missing or broken file.”, with a standing code of 11118, you’re not alone. And it’s like this headache has been plaguing the users of the accounting software for many years.
The symptoms square measure sometimes that you simply square measure unable to open your company come in quick Books and determination tries like repairing the installation fail, and you get prompts for a mysterious hypertext mark-up language file.
From most indications, this sometimes happens if you are doing a system restore, or move your OS files to a brand new drive or new pc. It leads one to believe that there’s some quite hash or signature on the particular file inflicting the frustration which file is that the competently named “Entitlement” file that manages the phone-home registration method of quick Books. The come in question is that the “Entitlement DataStore.ecml” file.
To fix error 3371, rename the offending file and you must be ready to begin living once more. Obviously, you may need to re-register with Intuit.
If you are still using Windows XP, you need to do this:
For those who like to type:
- Click Start and choose Run.
- Type the following command into the Open field:
C:Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v2 (Note: you may have multiple “v” folders, so look for the current or latest one)
- Click OK
- Delete (or preferably, rename) the “Entitlement DataStore.ecml” file.
For the clickers, you can just “Explore” your way to the “C:Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\ v*” folder and rename or delete the stupid file.
For the Windows 7 users, go here: C:\ProgramData\Intuit\Entitlement Client\v* (where ‘*’ is a number). Rename the errant file. Quick Books will create a new one when you start the application.
[Note that the “ProgramData” folder may be hidden in which case you can unhide it like this:
- Open “Computer”, Click on “Organize | Folder and search options | View, and select “Show hidden files, folders…”]
Start Quick Books and you should be good to go. Remember, you most likely, will get a reminder to register Quick Books within 30 days.
Disclaimer: Backup your stuff before you start messing with files. If you hose your application, do not come crying to me. If you are not sure, consult a professional. ‘Nuff said.